Frequently asked questions
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Below are our answers to frequently asked questions.
Torani uses sucralose and acesulfame potassium (aka Ace-K) to add sweetness to Torani Sugar Free Syrups
None of the “Big 9” allergens (dairy, eggs, fish, peanuts, shellfish, sesame, soy, tree nuts, wheat) are used as ingredients. However, some natural flavors may contain protein compounds that are derived from sources that contain allergens.
Yes! All Torani bottles are recyclable. That goes for glass, PET, and anything else.
Torani offers several varieties within flavor families. Each flavor is distinctive and delicious. Head to our blog to find the flavor that is right for you.
You may view this information by going to the products page. Select the flavor from the “Flavor” field and click “Find.” Scroll to the bottom of the page and click “Nutritional Information” or “Ingredients” to view the information.
Torani’s fruit flavored syrups contain similar acids as those found in real fruit, which can cause milk to curdle. While this may not look great, it is a natural occurrence and does not affect the flavor. A popular technique in coffeehouses is to add Torani Syrup to the coffee first, and then pour the milk. The coffee dilutes the acidity of the syrup so the milk can remain creamy good. Don’t have time for a chemistry lesson? Then try one of Torani’s Dairy Friendly Fruit flavors like Orange, Red Raspberry, Sugar Free Red Raspberry, Blue Raspberry or Sugar Free Blue Raspberry in your milk based drinks. We’ve reduced the acidity for you, so you can just pour and mix however you’d like.
Our Original Syrups and our Puremade Syrups use Pure Cane Sugar.
Torani's offers a variety of product lines to make sure that you can enjoy the flavor that is right for you. While you are familiar with our Original syrups, you may be wondering what Puremade syrups are. To learn more about the differences between Original and Puremade syrups, head to our blog to learn more about our product offerings.
Torani uses stevia leaf extract, monk fruit and erythritol to add sweetness to Torani Puremade Zero Sugar Syrups.
(Total Carb) - (Sugar Alcohol) - (Dietary Fiber) = Net Carb Total
|Flavor||Total Carbs||Sugar Alcohol||Dietary Fiber||Total Net Carbs|
|Puremade Zero Sugar Caramel||4g||2g||<1g||<1 Net Carb|
|Puremade Zero Sugar Cherry||3g||2g||0g||1 Net Carb|
|Puremade Zero Sugar Chocolate||3g||0g||1g||2 Net Carbs|
|Puremade Zero Sugar Coconut||9g||8g||0g||1 Net Carb|
|Puremade Zero Sugar Hazelnut||4g||2g||1g||1 Net Carb|
|Puremade Zero Sugar Mango||9g||8g||0g||1 Net Car|
|Puremade Zero Sugar Peach||9g||9g||0g||0 Net Carbs|
|Puremade Zero Sugar Peppermint||9g||8g||0g||1 Net Carb|
|Puremade Zero Sugar Pumpkin Spice||7g||7g||0g||0 Net Carbs|
|Puremade Zero Sugar Raspberry||9g||8g||0g||1 Net Carb|
|Puremade Zero Sugar S'mores||2g||2g||<1g||0 Net Carb|
|Puremade Zero Sugar Sweetener||9g||8g||0g||1 Net Carb|
|Puremade Zero Sugar Vanilla||9g||8g||0g||1 Net Carb|
If you ordered through the Torani website, please contact: customerservice@WorldPantry.com, or call 855-972-0500 (Toll Free)
Sales tax is charged only on orders sent within California.
No sales tax is charged on food items. If an item is a combination of a non-taxable food item and a taxable non-food item, then California state law requires that we collect a prorated tax based on the ratio of the value of the food item and the non-food item.
The final confirmation page displayed when you order shows the sales tax we will charge on your order.
Pay using PayPal.
We accept credit cards issued by Visa, MasterCard, American Express and Discover.
You can safely send us your credit card number via our secure server, which uses encryption to protect your personal information. Our Safe and Easy Ordering Guarantee ensures your security.
We do our best to make sure that all of the information on this site is accurate. Despite our best efforts, sometimes an item may be priced incorrectly.
If the item's correct price is lower than our stated price, then we will charge you the lower price and ship the item to you.
If the item's correct price is higher than our stated price, then we will contact you and wait for your instructions before shipping.
We have two easy ways for you to order:
Place your order online
The quickest and easiest way to order is directly from our website. Just follow these simple steps to place your order.
To add an item to your shopping cart, click “Add to Cart.”
When you're finished shopping, click “Checkout.”
You'll be asked to register so you can connect to our secure server.
Fill out your checkout information, including your shipping address and credit card information. If you've ordered with us before, most of this information will be pre-filled for you.
We'll display a page that shows all of your order information for your final approval.
Review and confirm all your order information, then click “Place This Order” and you're done!
WorldPantry.com® will send you an order confirmation via e-mail. An account is automatically created for you once you place your first order so you won't have to enter all the information again when you order next.
Call us with your order
If you prefer to order by phone, just give us a call. We will be able to serve you better if you write down your items, sizes and quantities beforehand. Then simply call us at: 855-972-0500 (Toll-Free)
Find “Recipes” on the top navigation bar or type “recipes” in the search box.
Many are. Here’s the current list of Torani’s Halal certified products:
Syrups: Agave Nectar, Blood Orange, Blue Curacao, Butterscotch, Caramel, Cassis, Chocolate Macadamia Nut, Chocolate Milano, Classic Caramel, Classic Hazelnut, Coconut, Coffee, Creme de Menthe, English Toffee, French Vanilla, Green Apple, Grenadine, Hazelnut, Honey Sweetener, Irish Cream, Kiwi, Lavender, Lychee, Mango, Maple, Marron (Chestnut), Mojito Mint, Peach, Peppermint, Raspberry,Rose, Ruby Red Grapefruit, Salted Caramel, Tiramisu, Vanilla, White Chocolate, Sugar Free Almond Roca, Sugar Free Chocolate Macadamia Nut, Sugar Free Cinnamon Vanilla, Sugar Free Coconut, Sugar Free English Toffee, Sugar Free Vanilla, Sugar Free Irish Cream, Sugar Free Mango, Sugar Free Peach, Sugar Free Raspberry, Sugar Free S'mores
Sauces: Caramel , Dark Chocolate, White Chocolate, Salted Chocolate Caramel
Puree Blends: Strawberry, Mango, Mixed Berry, Pina Colada, Raspberry
Real Fruit Smoothie Mixes: Strawberry
All Torani Syrups, including Signature Syrups are Kosher certified.
The following Torani Syrups are considered Kosher Dairy and carry the Kosher D symbol:
Syrups: Almond Roca® Syrup, Amaretto, Brown Sugar Cinnamon Syrup, Butter Rum Syrup, White Chocolate (Chocolate Bianco) Syrup, Chocolate Milano Syrup, Classic Hazelnut Syrup, Crème de Banana Syrup, Cupcake Syrup, English Toffee Syrup, Gingerbread Syrup, Hazelnut Syrup, Macadamia Nut Syrup, Peanut Butter Syrup, Pumpkin Pie Syrup, Shortbread Syrup, Sugar Free Classic Hazelnut Syrup, Sugar Free Brown Sugar Cinnamon Syrup, Sugar Free Chocolate Syrup, Sugar Free Gingerbread Syrup, Sugar Free Hazelnut Syrup, Sugar Free Pumpkin Pie Syrup
Torani Syrups (Glass):
36 Months from date of manufacture
Torani Syrups (PET):
24 Months from date of manufacture
Torani Sugar Free Syrups (Glass):
24 Months from date of manufacture
Torani Puremade Syrups 750ml (Glass)
Unopened Puremade Syrups have a shelf life of 24 months except for the following flavors below.
15 Months - Puremade Blood Orange Syrup, Puremade White Peach Syrup, Puremade Lemon Syrup, Puremade Black Sugar Syrup, Puremade Elderflower Syrup, Puremade lavender Syrup, Puremade Mangonada Syrup
Recommend using Puremade Syrups within 30 days once opened
Torani Puremade Syrups 750ml (PET)
Puremade Syrups in our PET bottles have a shelf life of 24 months except for the following flavors below
18 Months - Puremade Peach Syrup, Puremade Raspberry Syrup, Puremade Strawberry Syrup
Recommend using Puremade Syrups within 30 days once opened
Torani Puremade Zero Sugar Syrups
Puremade Zero Sugar Syrups in our 750ml bottles have a 15 month shelf life except for the flavors below
24 months - Puremade Zero Sugar Caramel Syrup, Puremade Zero Sugar Hazelnut Syrup
Recommend using Puremade Syrups within 30 days once opened
Torani Puremade Zero Sugar Syrups (375ml)
Puremade Zero Sugar Syrups have a shelf life of 24 months
Torani Puremade Syrups (375ml)
Puremade Syrups in our 375ml bottles have a 24 month shelf life.
Recommend using Puremade Syrups within 30 days once opened.
Torani Sugar Free Sauces (64 oz)*:
12 Months from date of manufacture
Torani Puremade Sauces (64 oz)*:
64 oz. Sauces - 18 Months from date of manufacture
64 oz. Pumpkin Pie Sauce - 12 Months from date of manufacture
64 oz. Peppermint Bark Sauce - 12 Months from date of manufacture
Torani Puremade Sauces (16.5 oz)*:
12 Months from date of manufacture
Torani Coffee Blends*:
12 Months from date of manufacture
Torani Puree Blends*:
24 Months unopened
6 weeks opened
Torani Real Fruit Smoothie Mix*:
12 Months unopened - Blueberry, Green Apple, Mango, Peach, Pina Colada, Raspberry, Strawberry, Strawberry Banana, Wildberry
9 Months unopened - Lemonade
2 weeks opened (refrigerated)
*Product available only to Foodservice
You can keep an open container for 4 weeks. After that, the product quality may begin to decline.
There is a Best By Data printed on the neck of every bottle. We guarantee the quality and freshness by that date regardless when the bottle is opened.
Torani Flavored Syrups and Sauces do not need to be refrigerated. They should be stored between 35°F and 85°F.
Refrigerate Torani Real Fruit Smoothie Mixes after opening
For sauces and Frozen Coffee Blends, the recommended shelf life is one year from the date of manufacture. For Puree Blends, the recommended shelf life is two years from the manufacture date.
The shelf life of our regular syrup in glass bottles is three years from the date of manufacture. The shelf life of sugar free products is two years from that date. And, for any Torani Syrups in plastic (PET) bottles, the shelf life is two years.
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from Your Account.
Orders are shipped via FedEx and other premium carriers for the 48 contiguous states and via U.S. Postal Service Priority Mail for Alaska and Hawaii.
For standard delivery:
|Orders up to $15.00||$6.95|
|Orders between $15.01 - $30.00||$7.95|
|Orders between $30.01 - $50.00||$8.95|
|Orders between $50.01 - $59.00||$10.95|
|Orders $59.01 and over||FREE*|
|For Alaska and Hawaii||Add $15.00|
Free shipping policy
You will receive free shipping on all orders over $59. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
Fast 1-3 day delivery to contiguous U.S.
When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day and you will receive it in 1 to 3 business days depending on your ZIP Code. Check out our ZIP Code delivery time tool to find your delivery time. Note that the cutoff time is in the time zone of the order's destination.
Some circumstances may result in delayed shipping or delivery:
Credit card payment issue
Incorrect shipping address
Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
FedEx or other premium carrier circumstances (severe weather, etc.)
What if you’re not home?
The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.
Shipping to Alaska and Hawaii
Standard delivery to these addresses is available for an extra charge of $15.00. Orders will be shipped via U.S. Postal Service Priority Mail and therefore P.O. Boxes are acceptable.
NOTE: Heavy Orders (orders over 60 lbs.) shipped to Alaska and Hawaii may require an overweight surcharge in addition to the regular $15.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.
Shipping to P.O. Boxes, APO/FPO and International addresses
We apologize, but at this time, we are unable to ship to P.O. Boxes, APO/FPO and International addresses
Online store inquiries
Do you have a question or comment about an online order you have placed?
Email: firstname.lastname@example.org (Please include your order # if applicable)
Phone: 855-972-0500 (Toll-Free)
Monday – Friday, 9:00 am to 9:00 pm ET
Saturday – Sunday, 12:00 pm to 8:00 pm ET
Product & other non-store inquiries
For questions unrelated to our online store, you may contact Torani directly:
Phone: 800-775-1925 (Toll-Free)
How to return an item:
Please return items as soon as possible.
Write the reason for your return on the back of your packing slip.
Enclose the slip in the carton and wrap the package securely.
Send it to the return address on your shipping label.
The address will be either:
WorldPantry.com® | Torani Returns
480 Terminal Street
Camp Hill, PA 17011
WorldPantry.com® | Torani Returns
8620 Thornton Avenue
Newark, CA 94560
If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Torani or WorldPantry.com®.
Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.
If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.
Last updated May 25, 2018
Protecting your privacy is very important to us. Torani and our online partner WorldPantry.com® will only use the information you share with us to process your orders and to enhance your shopping experience. We do not rent, trade, or sell your personal information to others. And, we respect your preferences in how we use it.
What types of information does this site collect and how do we use it?
When you place an order, we ask for your name, e-mail and mailing addresses, credit card number and expiration date and the phone number of your shipping address. We need this information to process and fulfill your orders, and to notify you of your order status. We do not store your credit card information. It is passed through to our secure, third-party card processor and not retained by the Site.
When you request newsletters or reminder services, we ask for your e-mail address. Then we forward any information you request to your e-mail account. You may unsubscribe at any time by either using the link that will be on everything we send to you, or by contacting us.
When you post a customer review, we ask for your initials and e-mail address. However, you may choose whether to have your e-mail address displayed with your review. Just let us know.
When you enter one of our contests or promotions, we may ask for your name, phone number, e-mail and mailing addresses. We use this information to administer the contest and notify you if you win. Again, contests or promotions are only open to persons who reside in the United States.
If you have provided us with an e-mail address, we may use it occasionally to notify you about important changes to our web sites, new services, or special offers. If you prefer not to receive these updates, we respect your wishes. Simply contact us with your request. Make sure to let us know if you have given us more than one e-mail account.
We contract with other companies to provide certain services for us including: shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing. We provide these companies with only the information they need to perform their services for us and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.
As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to validly issued requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes.
We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information.
The “help” function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you do not accept cookies, you will not be able to use any feature that requires registration. Also see “How do I manage cookies?” below.
Our uses of cookies, web beacons, and similar technologies fall into the following general categories:
Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our site [or on third party sites]. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement
How do I manage cookies?
How will we share your information?
WorldPantry.com shares the information provided on this site with Torani as part of our agreement with Torani to provide this shopping experience to you. Torani is responsible for the management of your information and pursuant to our agreement, is the owner of the information collected on this site.
Third party business partners
We contract with other companies and people to perform tasks on our behalf and share your information with some of them to help maintain this site or provide other services, such as processing credit card payments, engaging technical support for our site, or performing analysis related to our site. When we share information in this way, we require the agent or service provider to use the information solely for providing us with services and to maintain the privacy, confidentiality and security of your information.
Third party sites
We may disclose your information to third parties a) under applicable law; (b) to comply with legal process; (c) to respond to validly issued requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
How do we protect your information?
In order to place your orders and access your account information, you will need to sign in to our secure server. The Secure Sockets Layer (SSL) software encrypts all the information you provide before it is sent to us.
All customer information within our systems is protected against unauthorized access.
We do not sell or trade your personal information to advertisers, marketers, or anyone else without your consent.
We provide a high level of security for our computer systems, databases, and networks to protect all customer information in our systems.
While we take reasonable steps to secure your information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100% secure from intrusion or hacking, and there is therefore always some risk assumed by sharing information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.
California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are California resident and want a copy of this notice, please submit an e-mail request. In your request, please specify that you want a “Your Torani/WorldPantry.com California Privacy Rights Notice.” Please allow 30 days for a response.
The site does not currently recognize and process “do not track” signals from different web browsers. For more information on “do not track,” please visit http://www.allaboutdnt.org.
We welcome your feedback
We value your business and any concerns you have are important to us. If you have further questions about your privacy, please contact us.
790 Tennessee Street
San Francisco, CA 94107
Safe, Secure, and Easy Ordering Guaranteed
We want you to feel comfortable and secure in shopping with us. That's why we've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table. Your order information is transmitted to WorldPantry.com® servers using the Secure Sockets Layer (SSL), the same standard used by banks and brokerage houses to conduct business over the Internet. When used with a compatible browser, such as Microsoft Internet Explorer, Mozilla FireFox, and Apple Safari, SSL encrypts your data so it can't be read by anyone else as it travels across the Internet. And we back it up with WorldPantry.com®'s Safe Shopping Guarantee.
Worldpantry.com® Safe shopping guarantee
Every purchase you make at WorldPantry.com® and our Associate Sites will be safe and secure.
All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption to protect your personal information as it travels across the Internet.
If for any reason you receive any unauthorized charges to your credit card as a result of shopping with us, we will cover your liability. (See details, below.)
Security guarantee details
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If you receive an unauthorized charge and your bank holds you liable for any portion of $50.00, WorldPantry.com® will cover this liability for you, up to the full $50.00.
WorldPantry.com® will cover this liability up to $50.00 only for the unauthorized use of your credit card resulting through no fault of your own from purchases made at one of our sites while using our secure server.
In the event of such unauthorized use, you must promptly notify your credit card provider in accordance with its reporting rules and procedures.
What you can do to protect yourself
To ensure you're getting the best protection available, we recommend using the latest version of your browser software and downloading security updates as they become available.
When you've finished shopping on our website and begin the checkout process, you will move into the secure area of the WorldPantry.com® shopping site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on the bottom bar of your browser window to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure Internet page.
We value your business and any concerns you have are important to us. If you have further questions about our Safe Shopping Guarantee, please contact us.
About 1 fluid ounce per pump.
The 64 ounce bottle pump dispenses about a ½ fluid ounce per pump.
The syrup pump that Torani sells dispenses about a ¼ fluid ounce per pump.
To find a store near you, check out our store locator. Flavor assortments may vary by store, so you may want to call ahead. Flavor assortments may vary by store, so you may want to call ahead. And if you can’t find the flavor you are looking for, try the Torani online store right here.
Click on Your Account. You'll be asked to sign in, if you haven't already done so. From Your Account, click on the Order History link to see a list of your past orders. Click on any one for a detailed look at your order.
Forgot your user ID? Can’t remember your password? Don’t worry, it happens.
Your Account is the place to update your account information, change your password, edit billing information or change any of the shipping information you’ve stored as part of your profile.