Refund Policy

Torani uses sucralose and acesulfame potassium (aka Ace-K) to add sweetness to Torani Sugar Free Syrups

Here is gluten information on many of our products

None of the “Big 9” allergens (dairy, eggs, fish, peanuts, shellfish, sesame, soy, tree nuts, wheat) are used as ingredients. However, some natural flavors may contain protein compounds that are derived from sources that contain allergens.
View the list to see the allergens that may be associated with various flavors.

What's the difference between the Caramels, Hazelnuts, Raspberries and Vanillas?

Torani offers several varieties within flavor families. Each flavor is distinctive and delicious. Head to our blog to find the flavor that is right for you.

Why does my milk sometimes curdle when adding some fruit flavored syrups?

Torani’s fruit flavored syrups contain similar acids as those found in real fruit, which can cause milk to curdle. While this may not look great, it is a natural occurrence and does not affect the flavor. A popular technique in coffeehouses is to add Torani Syrup to the coffee first, and then pour the milk. The coffee dilutes the acidity of the syrup so the milk can remain creamy good. Don’t have time for a chemistry lesson? Then try one of Torani’s Dairy Friendly Fruit flavors like Orange, Red Raspberry, Sugar Free Red Raspberry, Blue Raspberry or Sugar Free Blue Raspberry in your milk based drinks. We’ve reduced the acidity for you, so you can just pour and mix however you’d like.

What type of sugar do you use in your syrups?

Our Original Syrups and our Puremade Syrups use Pure Cane Sugar. 

Torani uses stevia leaf extract, monk fruit and erythritol to add sweetness to Torani Puremade Zero Sugar Syrups.

Click here to learn more about net carbs in our Puremade Zero Sugar Syrups.

If you ordered through the Torani website, please contact: flavorsupport@torani.com or call 1-855-686-7264.

When you set up a subscription, you're agreeing to recurring purchases at the frequency you set. The cost of your subscription might change based on fluctuations in product or delivery pricing.

Your payment details will be stored securely and you'll be charged for each of these deliveries unless you choose to pay in advance.

Your subscription will auto-renew until you choose to pause or cancel the subscription. You can pause or cancel your subscription by visiting your account page, clicking "Manage Subscription", choosing the subscription you'd like to pause or cancel, and clicking "Cancel Subscription." You can then choose to either pause or cancel. You can also cancel by calling          855-686-7264. You can pause or cancel up to 24 hours before your next shipment.

See our returns policy for more details on returns and refunds.

Making changes to your subscription

Pausing, canceling or scheduling your next subscription is simple! Follow these steps:

Skip

1.  Log into Your Account (You may need to reset your password, if you haven't already).

2.  Navigate to My Product Subscriptions on the left hand side. 

3. Click Skip on the subscription product you'd like to modify.

4. You'll be prompted to select your next delivery date that will restart  subscription. Configure as desired.

Pause

1. Select Stop. You will be prompted to either pause or stop your subscription.

2. If you select Pause, to start your subscription again you'll log back in and select Restart. You'll see messaging that your subscription item is on pause. 

Cancel/Stop

1. Click Stop  and confirm by selecting Cancel Subscription.

2. Subscription product will be removed from your active subscriptions list.

Updating payment information on your subscription

We've recently updated our site! To avoid interruption in your subscription, you must add a credit card to your account and then assign it to your subscriptions. You can follow these steps:

1. Log into Your Account

2.  In the My Credit Cards section, click on Add New Card.

3. Once card is saved successfully, click on the My Product Subscriptions tab. Then, click and expands Payment & Shipping. 

4. Under Payment Method, select Change to assign your saved card.

5. You should now see your card of choice assigned. From here you can also set your next subscriptin delivery, subscription interval or pause and skip your subscription!

Find “Recipes” on the top navigation bar or type “recipes” in the search box.

• Syrups: Agave Nectar, Blood Orange, Blue Curacao, Butterscotch, Caramel, Cassis, Chocolate Macadamia Nut, Chocolate Milano, Classic Caramel, Classic Hazelnut, Coconut, Coffee, Creme de Menthe, English Toffee, French Vanilla, Green Apple, Grenadine, Hazelnut, Honey Sweetener, Irish Cream, Kiwi, Lavender, Lychee, Mango, Maple, Marron (Chestnut), Mojito Mint, Peach, Peppermint, Raspberry,Rose, Ruby Red Grapefruit, Salted Caramel, Tiramisu, Vanilla, White Chocolate, Sugar Free Almond Roca, Sugar Free Chocolate Macadamia Nut, Sugar Free Cinnamon Vanilla, Sugar Free Coconut, Sugar Free English Toffee, Sugar Free Vanilla, Sugar Free Irish Cream, Sugar Free Mango, Sugar Free Peach, Sugar Free Raspberry, Sugar Free S'mores
• Sauces: Caramel , Dark Chocolate, White Chocolate, Salted Chocolate Caramel
• Puree Blends: Strawberry, Mango, Mixed Berry, Pina Colada, Raspberry
• Real Fruit Smoothie Mixes: Strawberry

All Torani Syrups, including Signature Syrups are Kosher certified.

The following Torani Syrups are considered Kosher Dairy and carry the Kosher D symbol:

• Syrups: Almond Roca® Syrup, Amaretto, Brown Sugar Cinnamon Syrup, Butter Rum Syrup, White Chocolate (Chocolate Bianco) Syrup, Chocolate Milano Syrup, Classic Hazelnut Syrup, Crème de Banana Syrup, Cupcake Syrup, English Toffee Syrup, Gingerbread Syrup, Hazelnut Syrup, Macadamia Nut Syrup, Peanut Butter Syrup, Pumpkin Pie Syrup, Shortbread Syrup, Sugar Free Classic Hazelnut Syrup, Sugar Free Brown Sugar Cinnamon Syrup, Sugar Free Chocolate Syrup, Sugar Free Gingerbread Syrup, Sugar Free Hazelnut Syrup, Sugar Free Pumpkin Pie Syrup

Torani Syrups (Glass):

36 Months from date of manufacture

Torani Syrups (PET):

24 Months from date of manufacture

Torani Sugar Free Syrups (Glass):

24 Months from date of manufacture

Torani Puremade Syrups 750ml (Glass)

Unopened Puremade Syrups have a shelf life of 24 months except for the following flavors below. 

15 Months - Puremade Blood Orange Syrup, Puremade White Peach Syrup, Puremade Lemon Syrup, Puremade Black Sugar Syrup, Puremade Elderflower Syrup, Puremade lavender Syrup, Puremade Mangonada Syrup

Recommend using Puremade Syrups within 30 days once opened

Torani Puremade Syrups 750ml (PET)

Puremade Syrups in our PET bottles have a shelf life of 24 months except for the following flavors below

18 Months - Puremade Peach Syrup, Puremade Raspberry Syrup, Puremade Strawberry Syrup

Recommend using Puremade Syrups within 30 days once opened

Torani Puremade Zero Sugar Syrups

Puremade Zero Sugar Syrups in our 750ml bottles have a 15 month shelf life except for the flavors below

24 months - Puremade Zero Sugar Caramel Syrup, Puremade Zero Sugar Hazelnut Syrup

Recommend using Puremade Syrups within 30 days once opened

Torani Puremade Zero Sugar Syrups (375ml)

Puremade Zero Sugar Syrups have a shelf life of 24 months 

Torani Puremade Syrups (375ml)

Puremade Syrups in our 375ml bottles have a 24 month shelf life. 

Recommend using Puremade Syrups within 30 days once opened. 

Torani Sugar Free Sauces (64 oz)*:

12 Months from date of manufacture

Torani Puremade Sauces (64 oz)*:

64 oz. Sauces - 18 Months from date of manufacture

64 oz. Pumpkin Pie Sauce - 12 Months from date of manufacture

64 oz. Peppermint Bark Sauce - 12 Months from date of manufacture

Torani Puremade Sauces (16.5 oz)*:

12 Months from date of manufacture

Torani Puree Blends*:

24 Months unopened

6 weeks opened

Torani Real Fruit Smoothie Mix*:

12 Months unopened - Blueberry, Green Apple, Mango, Peach, Pina Colada, Raspberry, Strawberry, Strawberry Banana, Wildberry

9 Months unopened - Lemonade 

2 weeks opened (refrigerated)

*Product available only to Foodservice

 
If you have questions, we’re here to help.

FREE 1-3 Day Delivery on Orders Over $59
Orders are shipped via FedEx and other premium carriers. Charges for the contiguous U.S. are as follows:

We currently only ship within the U.S.

* Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.

FREE Shipping Policy
You will receive FREE Shipping on all orders over $59. For Alaska and Hawaii surcharges and extra fees will apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.

1-3 Day Delivery to Contiguous U.S.
When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day. Check out our ZIP Code delivery time tool to find your delivery time. Note that the cutoff time is in the time zone of the order's destination.

Some circumstances may result in delayed shipping or delivery:

• Credit card payment issue
• Incorrect shipping addresses
• FedEx or other premium carrier circumstances (severe weather, etc.)

What if you are not home? The delivery driver will use their discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.

Shipping to Alaska and Hawaii
Shipping to Alaska & Hawaii is available via FedEx and other premium carriers, with the following charges:

Shipping to P.O. Boxes, APO/FPO and International Addresses

We apologize, but at this time, we are unable to ship to P.O. Boxes, APO/FPO and International addresses.

Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from My Account.

Satisfaction Guarantee

We're confident that you'll be delighted with your Torani.com purchase. 

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.*

*This satisfaction guarantee policy is for purchases made through Torani.com only. Requests for refunds or replacements must be made within 90 days of purchase. After 90 days, requests regarding product defects or order errors will be considered.

Contact us

Torani.com Online store inquiries

Do you have a question or comment about an online order you have placed?

Email: flavorsupport@torani.com (Please include your order # if applicable)
Phone: 855-686-7264 (Toll-Free)

Product & other non-store inquiries

For questions unrelated to our online store, you may contact Torani directly:

Email: Click here to send Torani a message.
Phone: 800-775-1925 (Toll-Free)

How to Return an Item

• Please return items as soon as possible. Returns must be made within 90 days of purchase to be eligible for our Satisfaction Guarantee.
• You can call us at 855-686-7264 or initiate a return in "My Account" > My Orders > click View Order for order # you want to return > click Return at top left > enter relelvant information and submit to initiate return
  • Once you receive return authorization you will need to print the form and include it in your return package
  • Enclose the slip in the carton and wrap the package securely.

Send it to the return address on your shipping label. The address will be either of the below:

        Attn: Torani Returns
        6565 Knott Ave Suite C
        Buena Park, CA 90620

         or

        Attn: Torani Returns       
        200 Richard Knock Way
        Walton, KY 41094

• For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
• A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Torani.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

About 1 fluid ounce per pump.

The 64 ounce bottle pump dispenses about a ½ fluid ounce per pump.How many ounces does the Torani Sauce pump dispense per pump?

The syrup pump that Torani sells dispenses about a ¼ fluid ounce per pump.

Viewing your current & past orders
Click on My Account at the upper right hand corner. You'll be asked to sign in, if you haven't already done so.
From Your Account, click on the My Orders link to see a list of your past orders. Click on view order under actions for a detailed look at your order.

 
Changing your account information
Your Account is the place to update your account information, change your password, edit billing information or change any of the shipping information you’ve stored as part of your profile.